We value our customers and are always here to help, should you have any questions about our products, before or after purchase, please contact us: www.tsmakers.com.au/contact
ts makers is a registered Australian business ABN. 5479 547 1357 of 3/70 Canonbury Grove, Dulwich Hill NSW 2203.
Payment: full payment is required when purchasing our products online. We accept credit card payments by Visa, Mastercard, American Express, credit and debit cards.
You agree to pay the purchase price specified on our website, at the time your order is placed.
Products and natural variations: ts makers products are handmade from natural timbers. The grain on each is unique and variances will occur from product to product. While we make every effort to show the most accurate depictions in our product imagery, variances will occur due to the use of natural materials.
Returns: items can be returned up to 14 days after receipt of your order (not including delivery time.)
Returns on faulty items: in an instance where the item you receive is faulty, we ask you to please email us a description of the issue (with photographs that clearly show the issue.)
You will then be offered a replacement, store credit or refund.
Refunds will be transferred back to the credit or debit card used for your original purchase.
Returns for change of mind: if you change your mind on a purchased item we can happily offer store credit, once you have returned the item to us in it's original condition.
Cost of return postage is covered by you (the customer.) Please choose a trackable option as we cannot offer store credit until the item has been received.
Please note: store credit is valid for year one from date of issue.
Returns on sale items: There are no refunds or returns accepted on sale or discounted items (unless they are proven to be faulty.)
Shipping: ts makers offer free standard shipping within Australia, using Australia Post.
We also offer express shipping within Australia, and shipping to North America with Australia Post for an additional cost.
Pricing: Prices on our website are subject to change without notice.
Content and intellectual property: The use of this site does not give you any rights relating to the designs, content or products that are listed.
The designs, content and products on this site are the intellectual property of ts makers (Tim & Sarah Ford.)
You are only permitted to use content from this site with written authorisation from ts makers. Reproduction or redistribution is strictly prohibited.